return policy

We strive to provide the most accurate information about each product; please make sure that you have carefully read the descriptions and viewed the images of each item before placing an order.

You can return your purchase within 10 calendar days from the day you received the product.

However, please note that we do not accept returns

  • for international orders
  • for items purchased at a discount price

To be eligible for a return your item must be unused and in the same condition that you received it.

If you wish to return a product, please let us know via email to info@kookforpets.gr, including “RETURN” in the subject line and a brief description of why you would like to return an item. Your return must be approved by our office. Do not return a product unless you have received an email approval from our office.

Your return order must be shipped and received at our office within 2 weeks of receiving your return approval from us. You will be responsible for paying the shipping cost for returning your item. We recommend that you choose a carrier that can provide tracking and proof of delivery as we are not responsible for items lost or damaged in transit and this will help ensure that your product is received at our office within the two week return window.

We reserve the right to refuse your return if your order is received after the two week time frame, the item is not in its original condition, or if it is damaged or altered in any way.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be issued in the same form as the initial payment. We cannot refund the original shipping charges as these are paid directly to our carrier. You will be refunded for the amount you paid, minus the original shipping charges. Sometimes it can take up to 3 weeks to see the credit in your account, depending on the form of payment.

For your cancellation to be valid, you must return the product to the company at its initial packaging and condition:

  • The return of the product must be complete with all the documents accompanying the product (e.g. Receipt, Delivery Note etc.].
  • Products which were discounted or on offer can not be returned.
  • If the return is due to the Company’s fault, the Company will bear the return expenses.
  • For the return to be accepted, the product must be in perfect condition.
  • Returns will be accepted only after the Company accepts it and after inspecting the product to be returned.

exchange policy

Due to the handmade nature and limited quantities of our products, we cannot issue exchanges. If you would like a store credit, please email our office at info@kookforpets.gr and we will be happy to assist you.

cancellation policy

Orders can only be cancelled if the package has not yet been shipped, or a shipping label has not yet been issued. If we have already shipped your order and you would like to return the item, please refer to our Return Policy above.

If we receive your cancellation request before we have shipped your package, you will be notified via email that your order has been cancelled and you will receive a full refund.

incorrect orders

If you think that you have received an incorrect item or there are missing items from your order, please email our office at info@kookforpets.gr.

returns of defective products 

In case the product arrives defective, please let us now within the following 8 hours by sending us an email at info@kookforpets.gr attaching photos of the defective product so that our Company assumes responsibility. Otherwise, a return cannot take place. The return expenses are borne by the Company.
A mandatory prerequisite for accepting any return is that the product is in its original condition. The return package is required to include the purchase receipt.

During the return process we will refund you the money via the way you chose to pay for the product.

Please note that our products are handmade, so the actual pieces may vary slightly in colour and size from the images shown online. You should allow minor variations in terms of size and weight; such variations are not considered defects.